Effective Date: 1 January 2025
CannaQuest Pty Ltd (ABN XX XXX XXX XXX) ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information necessary to provide our services, including your name, date of birth, contact details, Medicare number, health information provided through questionnaires and consultations, prescription history, and payment details.
2. How We Collect Information
We collect information directly from you when you register an account, complete a medical questionnaire, book a consultation, or place an order. We may also receive information from your prescriber or pharmacist as part of the treatment process.
3. Purpose of Collection
We use your personal information to facilitate medical consultations, process prescriptions and orders, manage your account, communicate with you about your treatment, comply with legal and regulatory obligations, and improve our services.
4. Disclosure of Information
We may disclose your personal information to prescribers and pharmacists involved in your care, payment processors (Stripe), delivery partners, regulatory authorities as required by law, and our service providers who assist in operating our platform.
5. Storage and Security
Your personal information is stored securely using industry-standard encryption and access controls. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.
6. Access and Correction
You have the right to access and correct your personal information. You can update your details through your account or by contacting us at privacy@cannaquest.com.au.
7. Complaints
If you believe we have breached the APPs, you may lodge a complaint by contacting us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
8. Changes to This Policy
We may update this policy from time to time. The updated version will be posted on our website with the revised effective date.
For questions about this policy, please contact us at privacy@cannaquest.com.au.