1. Purpose and Commitment to Privacy
At CannaQuest Pty Ltd, your privacy is important to us. We are committed to protecting your
personal and sensitive information in accordance with the Privacy Act 1988 (Cth) and the
Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information,
and how you can access or correct it.
CannaQuest is a technology platform that facilitates access to alternative and complementary
healthcare services by connecting users with independent practitioners, pharmacies, and
related service providers. We are not a medical clinic or health provider and do not offer medical
advice, treatment, or prescriptions.
2. Scope
This Policy applies to all users, practitioners, suppliers, pharmacies, and third-party providers
who use or interact with CannaQuest’s services, website, or technology platform.
3. What Information We Collect
Depending on your use of our platform, we may collect:
a. Personal Information
●Full name
●Date of birth
●Contact details (address, phone number, email)
●Payment or billing information
●Account login details
b. Sensitive or Health Information
Where necessary to facilitate services provided by practitioners or pharmacies, we may collect:
●Medical history or health conditions (if shared through our platform)
●Consultation notes and treatment recommendations
●Prescriptions or product orders
●Allergies or sensitivities
●Other health data provided voluntarily by you or your practitioner
c. Technical Information
We may automatically collect technical data such as:
●IP address and browser type
●Device and operating system
●Usage data (e.g., pages visited, time spent on site)
●Cookies and analytics data (see Section 13)
4. How We Collect Information
We collect information:
●Directly from you via forms, registrations, or communications
●From practitioners or pharmacies with your consent
●Through platform interactions (e.g., telehealth, chat, booking systems)
●Automatically through analytics and cookies
Whenever possible, we collect information directly from you.
5. Why We Collect and Use Your Information
We collect and use your information to:
●Facilitate communication between users, practitioners, and suppliers
●Provide secure platform access and functionality
●Manage user accounts and authentication
●Process payments and transactions
●Improve system performance, usability, and user experience
●Ensure compliance with Australian regulations
●Communicate service-related updates, notifications, or support messages
We only collect, use, or disclose information for these purposes or where required by law.
6. Disclosure of Your Information
We may disclose your information to:
●Independent practitioners and pharmacies (only with your consent)
●Third-party service providers (e.g., IT support, payment processors, cloud hosting)
●Government or regulatory authorities if required by law
●Your authorised representative, guardian, or legal adviser
We do not sell, rent, or trade your personal data.
If information is shared overseas for operational reasons (e.g., secure data hosting), it will only
occur where adequate privacy protections exist.
7. Data Security and Storage
CannaQuest employs strict security measures to protect your data, including:
●Encrypted and password-protected systems
●Role-based access control
●Regular data backups and software security audits
●Staff confidentiality and data protection training
Information is stored securely on Australian or approved cloud servers.
Data retention complies with Australian law, and records are securely deleted or anonymised
once no longer required.
8. Access and Correction
You have the right to:
●Request access to your personal information
●Request correction of inaccurate or outdated information
Requests must be made in writing to support@cannaquest.com.au.
We will respond within 30 days.
In limited cases, access may be denied for legal or security reasons, with a written explanation
provided.
9. Website and Online Communications
When using www.cannaquest.com.au:
●Non-identifiable data (such as IP address, browser type, or device) may be collected via
analytics tools.
●Cookies are used to improve functionality and user experience.
●Information submitted via forms or support channels is encrypted and handled securely.
We recommend avoiding the transmission of sensitive information via unencrypted email.
CannaQuest is not responsible for privacy practices of linked third-party websites.
10. Third-Party Services
Our platform may integrate with third-party systems such as:
●Payment gateways
●Booking or telehealth tools
●Analytics providers
These parties are contractually required to protect your data and only use it for authorised
purposes.
You should review their privacy policies before using integrated services.
11. Direct Marketing
CannaQuest does not sell or use your personal information for unsolicited commercial
marketing.
You may receive:
●Service notifications (e.g., appointment reminders or platform updates)
●System or security alerts
You can opt out of non-essential communications at any time.
12. Overseas Disclosure
We do not routinely transfer personal or health data overseas.
If overseas storage or processing is required (for example, by cloud service providers), we will:
●Seek your consent, and
●Ensure equivalent privacy and data protection standards are applied.
13. Cookies and Tracking
CannaQuest uses cookies and analytics tools to:
●Improve site performance and security
●Remember your preferences
●Analyse anonymous usage patterns
You can disable cookies in your browser, though certain features may not function correctly.
14. Data Breach Notification
In the event of a data breach likely to result in serious harm, CannaQuest will act in accordance
with the Notifiable Data Breaches (NDB) Scheme, including:
●Promptly notifying affected individuals and the Office of the Australian Information
Commissioner (OAIC)
●Taking steps to mitigate risk and prevent recurrence
15. Privacy Complaints and Contact
If you have a concern or complaint about your privacy, please contact our Privacy Officer:
Privacy Officer
CannaQuest Pty Ltd
Phone: +61 0447 277 747
Email: support@cannaquest.com.au Website: www.cannaquest.com.au
We aim to respond within 30 days.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au
16. Policy Updates
CannaQuest may update this Privacy Policy periodically to reflect changes in law, technology, or
business operations.
The most recent version will always be available on our website.
17. Acknowledgement
By using the CannaQuest website or services, you confirm that you have read, understood, and
consented to this Privacy Policy and the handling of your personal information as described.